Refund policy

Refund Policy

We want you to love your order. If you're not happy with your purchase, we're here to help.

Returns

You have 30 days from the date your order is delivered to request a return. To be eligible, items must be unused, in the same condition you received them, and in their original packaging.

To start a return, email us at hello@ryloglobal.com with your order number and the reason for your return. We'll send you return instructions. Items sent back without first requesting a return will not be accepted.

Damaged, defective or wrong items

If your order arrives damaged, defective or incorrect, contact us within 7 days of delivery with your order number and a photo of the issue. We'll send a replacement or issue a full refund at no extra cost to you.

Non-returnable items

Gift cards
Items marked as final sale
Personal care or hygiene items that have been opened or used

Refunds

Once your return is received and inspected, we'll email you to confirm whether your refund is approved. Approved refunds are issued to your original payment method within 5–10 business days. Your bank or card provider may take extra time to post the refund.

Late or missing refunds

If you haven't received your refund after 10 business days, check with your bank or card provider first, then contact us at hello@ryloglobal.com.

Exchanges

The fastest way to get a different item is to return the one you have and place a new order.